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  • Account Manager

    This position will ensure the long-term success of our customers and will be responsible for developing long-term relationships with your portfolio of assigned or acquired customers, connecting with key business executives and stakeholders.  The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

     

    Responsibilities:

    • Develops new prospects.
    • Increase sales of our products and/or services.
    • Serve as primary customer interface.
    • Responsible for the development of business and relationships with customers.
    • Performs inside sales when option is available of equipment and services (i.e. loose individual equipment, maintenance programs and services)
    • Dissemination of value add and differentiation messages to customers.
    • Establishes a defensible barrier to competitors.
    • New account development.
    • Customer competitor analysis.
    • Customer Strategic plan development, plan implementation, follow up and update.
    • Work with other departments to promote products and/or services.
    • Create referral partners to generate a referral network.
    • Support Service Manager with client interaction and communication.
    • Assist with coordination of the technical and logistic support for IT staff.
    • Processing of sales requests and proposal for clients.
    • Vendor management.

     

    Qualifications:

    • Degree in related field or equivalent.
    • 2-5 years industry sales experience preferred.
    • Proven track record of success with strong closing skills.
    • Self-motivated, creative and has the ability to work independently.
    • Excellent work ethic and integrity.

     

    Must Have Skills:

    • Prioritizing issues.
    • Problem solving.
    • Excellent communication both verbal and written.
    • Utilizing equipment, including personal computers, word processing, spreadsheet, and data base applications.
    • Establishing and maintaining effective working relationships with employees, other agencies, and the customer.
    • Capability to work under pressure and produce quality results.

     

    Job Conditions/Environment:
    Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.


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  • Scheduling Coordinator

    Coordinates the technical and logistic support for IT staff.  Daily management of administrative functions of scheduling, and workload forecasting.

     

    Responsibilities:

    • Schedules daily tickets and projects for all technical staff.
    • Directs IT staff by providing long and short range forecasting to ensure best match of individual capabilities to service requirements.
    • Performs inside sales when option is available of equipment and services (i.e. loose individual equipment, maintenance programs and services).
    • Serves as the initial point of contact for Service Technicians and customers.
    • Assists with logistics including travel and obtaining additional parts or tools.
    • Coordinates with clients on scheduling of all service requests.
    • Communicate with clients, vendors and staff regarding scheduling, changes, updates and completion of service requests.

     

    Qualifications:

    • High School education or G.E.D.
    • PC Skills with knowledge of Microsoft office
    • Good organizational skills with attention to detail
    • Good written and oral communication skills

     

    Must Have Skills:

    • Prioritizing issues
    • Problem solving
    • Excellent communication both verbal and written
    • Utilizing equipment, including personal computers, word processing, spreadsheet, and data base applications, multi-line telephones and adding machines
    • Establishing and maintaining effective working relationships with employees, other agencies, and the customer
    • Capability to work under pressure and produce quality results

     

    Job Conditions/Environment:
    Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.


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  • Level 2 Field Technician

    Responsibilities:

    • Provide primary and backup on-site network, desktop, and laptop repair, service and support.
    • Configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers.
    • Coordination with 3rd party vendors to support break/fix, preventative maintenance and issue resolution for server, network, desktops and laptop systems.
    • Internal support services.
    • Monitoring of system alerts.
    • Troubleshooting basic operating system problems.
    • Completing Preventative Maintenance.
    • Install and configure hardware options in networks, desktops, and laptops (CDROM, hard drive, memory, sound card, NIC, etc.)
    • Downloading and applying firmware and bios upgrades.
    • Interact with clients on site to determine exact cause or issue and resolve while onsite.
    • Extensive use of remote control support tools to resolve various client issues.
    • Maintain accurate records for service calls completed.

     

    Qualifications:

    • One or more of the following certifications preferred: Server+, Network+, MCP, Networking, VMware, Cisco.
    • 2 – 5 years experience in configuration and installation of hardware products, cabling, and networking.

     

    Must Have Skills:

    • Communicating in person and in writing.
    • Establishing and maintaining effective working relationships with employees, other agencies, and the client.

     

    Job Conditions/Environment:
    Fast paced normal office environment, with heavy interaction with others.  Demanding workload that may necessitate some overtime.


    Apply for this Job


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